Matrix Communication platform helps bank

On Mar 14, 2017

Matrix Comsec is the worldwide leader of Telecom and Security solutions, delivering cutting-edge, industry specific solutions. Matrix recently provided a communication solution to one of the reputed banks of KSA seeking a communication system that can help them in extending their reach to the end customer. Reaching end customers for promotional activities and debt collection with an unrecognizable caller number and reduced communication cost was the foremost requirement of the customer. The case details are as follows:

Challenges:

Unable to Connect with End-customers for Promotions and Debt Collection
Connect Multiple BranchOffices
Wireless Connectivity for Remote Location
End customers avoided calls by identifying switchboard and land-line numbers.
Reduced reachability ratio leads to less debt collection and impacts business.
Telecom Regulations Barres Masking of Calling numbers

Solution:

Remote location 1: ETERNITY ME as GSM Gatewaywith 25 SIMs
Remote location 2: ETERNITY ME as GSM Gateway with 25 SIMs
DR Site: ETERNITY ME as GSM Gateway with 50 SIMs
Main office: Two ETERNITY LE as GSM Gateways with 90 SIM Cards each

Four GSM Gateway with 350+ GSM/3G SIM Capacity
Multi-location Setup Connected over IP
Gateway System with easily Replaceable SIM Cards
Centrally Manageable System with built-in Industry Standard Telecom Protocol

Results:

Increase in Debt Collection Revenue
Reduction in Call Rejection Ratio
Reduced Recurring Telco Expenses
Easy and Quick Shift to other Connectivity Protocols and Devices
Visibility on Statistics and Call Outcomes

“Matrix Banking solutionhelped many banking giants in connecting multiple locations and reducing communication cost across the globe. Matrix, with its State-of-the-art solutions, has caught attention of many people worldwide and is continually growing day by day”, added SagarGosalia, Sr. VP Sales & Marketing.

For further information:
Website – www.MatrixTelesol.com

Matrix Security Solutions